1. Processing Time
Orders are processed within 3-5 business days after payment confirmation.
Pre-order items will have their specific processing time stated on the product page.

2. Shipping Methods & Delivery Times
Within Nigeria: 3-5 business days depending on your location.
International Shipping: 5–7 business days (may vary depending on customs clearance in your country).
All deliveries are made via trusted courier partners.

3. Shipping Fees
Shipping fees are calculated at checkout based on your delivery address.
International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Shipping fees are based on the weight of your package.
Please note: ordering more than 2 items will typically increase the total package weight, which may result in higher shipping costs.
Shipping costs are calculated and displayed at checkout.

4. Tracking Your Order
Once shipped, you’ll receive a tracking number via email or WhatsApp so you can follow your package’s journey.

5. Failed Delivery Attempts
If delivery is unsuccessful due to an incorrect address or unavailability to receive the package, re-delivery fees may apply.

6. Damaged or Lost Packages
We take extra care in packaging your orders. If your package is damaged or lost in transit, please contact us within 48 hours so we can assist in resolving the issue.

Unclaimed Packages
We are not responsible for packages that are unclaimed at delivery points or returned to us due to customer negligence.
No refunds or compensation will be provided for unclaimed packages.

7. Incorrect Address
Please ensure your shipping details are correct before placing your order. We are not liable for delays or losses caused by incorrect addresses.

8. Returns & Exchanges
For return/exchange guidelines, please see our Returns Policy.

9. Contact Us
For all shipping-related inquiries, please email info @sairenlabels.com or WhatsApp us at (09064987077)